Change Management

About this course

Change is inevitable, and change management often fails. This course prepares change managers to navigate resistance, communicate with candour, and cultivate resilience.

Change is the ‘new normal’ but it is often misunderstood, meaning most change implementations fail to have the desired effect. This course equips you to engage with resistance and cultivate resilience in change processes. Beginning with a deep dive into the forces of change, we’ll explore what it takes to manage and communicate in periods of volatility, uncertainty, complexity, and ambiguity (VUCA).

Change management is increasingly seen as key to sustainable performance in an increasingly complex world. Effective change management is critical across all sectors. This short course blends the theory and practice of change management to enhance your capability to design, develop, and implement successful change management.

On completion of this course, you will receive a Digital Certificate and can apply for credit towards further study into the Graduate Certificate in Leadership and Organisational Capability (C5X). Completion of both the Effective Leadership and Change Management Short Courses will entitle you to a full unit of credit into this Graduate Certificate (subject to meeting eligibility requirements).

Course structure

Module 1: Forces of change and evolving approaches

With a world that is increasingly complex, learn to identify and analyse the internal and external forces driving change. You will gain a clear understanding of prevailing approaches to change management and their usefulness in designing and implementing change.

Module 2: Resistance and readiness for change

For change to happen, people need to change and be willing to change. Therefore, we start by looking at individual drivers of change readiness and resistance to change.

Module 3:  Communication, trust, and transparency

Most change initiatives have some non-negotiables; learn how to balance these with transparency, trust, and effective two-way communication.

Module 4: Managing teams in adaptive environments

Change is the ‘new normal’. Learn to mitigate harm and promote psychology safety and team engagement.

Module 5: Organisational change and stakeholder management
Designing successful change initiatives requires buy-in from diverse stakeholders. Learn about forming coalitions, and planning for successful change to maximise change success.

Module 6: Cultivating organisational resilience

Organisations need to continually adapt and pivot – which requires resilience. Explore sources of and strategies for resilience in your organisation.

What you will learn

• Critically analyse change management theory and principles.
• Evaluate and apply an integrated change management approach.

Meet your instructor