 Price$400 |  Duration20 hours (over 10 weeks) |  DeliveryOnline |  Starts19 May 2025 |
About this course
Email and Telecommunication Skills for the Workplace is a short course designed to develop your confidence in your communication skills. The course has a strong English language proficiency focus and aims to develop your professional email and telecommunication skills in preparation for an English-speaking workplace.
This 20-hour course runs over ten weeks (2 hours per week) and classes are synchronously timetabled. You will be actively engaged in task-orientated activities which develop and consolidate language and communication skills that are highly valued in the workplace. You will receive personalised feedback on your participation in these activities. Activities in this course include:
- Phone and videoconferencing situational dialogues
- Pronunciation practice, including intonation
- Transactional communication practice
- Adjusting tone and formality in written and spoken communications
Registration will be open soon
What you will learn
You will learn a range of vocabulary and structures to develop your confidence and skills in communicating by phone, email and video platforms in an English-speaking workplace, including:
- expanding situational and specific vocabulary for clarity in workplace interactions.
- applying appropriate functional telecommunication language in workplace interactions.
- applying appropriate functional email language in workplace interactions.
- boosting confidence in both considered and spontaneous interactions.
Lessons
- telephone phrases
- starting and ending a phone call
- pronunciation and intonation
- vocab building and mini dialogues
- email etiquette in the workplace
- opening and closing emails
- vocab building and discussion
- taking and leaving phone messages
- clarifying information over the phone
- coping with the Australian accent over the phone
- vocab building and pronunciation
- structured dialogues
- email vocabulary - formal v informal
- email writing practice
- proofreading skills
- identifying functional language in phone calls, including diplomatic language
- reporting & explaining errors over the phone
- pronunciation and intonation
- phone call practice
- identifying tenses in emails
- transactional email writing practice
- teacher feedback
- communicating online v face to face - conventions
- video conferencing vocabulary
- video conferencing etiquette
- listening and viewing
- functional language of video conferencing
- expressions for troubleshooting
- conference practice and role play
- self-evaluation
- phone and email skills: review
- video conferencing: review
- coping with the Australian accent: review
- end-of-course tasks: workplace email, phone call & video conference communication
Meet your instructor
Glenn Johnson is an English Language instructor with over 25 years of experience delivering courses and creating curriculum in a range of areas.
These areas include general English, English for academic purposes, exam preparation, and workplace language support.
Glenn also utilises his training as a qualified drama instructor to deliver a language support program for students at the University of Tasmania.